Shipping policy

Last updated: September 28, 2026

This Shipping Policy explains how Better Than Spit, LLC ("BTS," "we," "us," or "our") processes and ships orders placed through betterthanspit.com.

Order processing

Orders are processed and handed to the carrier within 1–3 business days, excluding weekends and holidays. Delivery estimates begin after the carrier accepts the package.

If we cannot ship within the promised timeframe, we will contact you with a revised shipping date and offer you the choice to accept the delay or cancel the unshipped order for a prompt refund.

Where we ship

Better Than Spit ships to valid delivery addresses in all 50 U.S. states. U.S. territories are not included at launch. Orders addressed to P.O. boxes and APO, FPO, or DPO military addresses are accepted whenever an eligible USPS service is available at checkout.

Delivery estimates

Standard delivery is estimated at 5–8 business days after the carrier accepts the package. P.O. boxes, Alaska, Hawaii, and APO/FPO/DPO addresses may require additional transit time. Carrier estimates are not guaranteed.

Shipping rates

Standard shipping is $5 for merchandise subtotals below $50. Orders with a merchandise subtotal of $50 or more after discounts and before tax receive free standard shipping automatically. No code is required.

Faster shipping options, when available, are charged at the full rate shown at checkout. Free shipping applies only to the standard service.

Address accuracy and changes

Customers are responsible for providing a complete and accurate shipping address. Address-change requests must be emailed to support@betterthanspit.com as soon as possible, but changes cannot be guaranteed once an order has been placed.

After a package is transferred to the carrier, BTS cannot change or redirect its destination. If an order is returned because the address was incorrect, incomplete, or undeliverable, the customer may have it reshipped after paying the new shipping cost.

Tracking and missing packages

If tracking stops before delivery

Contact BTS at support@betterthanspit.com. We will work with the carrier to investigate. If the carrier confirms that the package was lost in transit, BTS will provide either a replacement or refund.

If tracking shows delivered but the package is missing

Check the delivery area, household members, neighbors, and the carrier first. If the package is still missing, contact BTS within seven days of the recorded delivery date. We will assist with the carrier investigation, but a delivered scan does not automatically qualify the order for a replacement or refund.